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SATISFACTION SURVEY

At Central Texas Animal Hospital, we value each client relationship. We want to make sure that we exceed your expectations. Will you please take a moment to complete and return this brief survey?

1. What services has your pet received during the last year?  Choose One Exam & vaccines Sick pet/emergency Dentistry, surgery, or hospitalized procedure Recheck exam Boarding Grooming Other

2.  When you call our office, is the phone answered promptly and courteously?  Yes No

3. Have you been able to schedule appointments that fit your schedule?  Yes No

4. When you visit our office are you greeted in a helpful and friendly manner?  Yes No

5. Was the veterinarian courteous and genuinely concerned with your pet’s health?  Yes No

6.  Are your questions answered in a timely manner?  Yes No

7. Does the veterinarian explain your pet’s health or illness clearly and completely?  Yes No

8. If your pet was sick, did you receive adequate home-care instructions?  Yes No

9.  Was our technical staff helpful and professional?  Yes No

10. Do you recommend Central Texas Animal Hospital to your friends?  Yes No

11. How would you rate the overall level of service at our hospital? Choose One Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied

Comments


12. How could we improve our hospital’s service?

(optional)

Name  Daytime phone

Would you like a call from our Office Manager?   Yes No

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